The Serene AI Lab is a comprehensive testing and development environment for building empathetic, compliant AI-powered customer support. This platform enables you to develop, test, and evaluate AI agents that provide compassionate assistance while maintaining strict regulatory compliance.
Our AI Lab combines sequential orchestration of compliance and coaching agents with real-time explainability, comprehensive evaluation tools, and flexible model management to ensure quality, compliant, and empathetic customer interactions.
Test and interact with the AI-powered care companion that provides empathetic, compliant support for customers in vulnerable situations.
Personas: Manage customer personas for testing scenarios
Conversations: Review and analyze past conversations
FCA Corpus: Manage regulatory guidance documents
Prompt Explorer: View and test agent prompts
Comprehensive evaluation framework to test agent behavior, identify failure modes, and track performance metrics across different scenarios.
Scenario Library: Create and manage test scenarios
Scenario Dry Run: Test individual scenarios quickly
Run History: Review evaluation run results
Failure Modes: Track and analyze failure patterns
Metrics: View performance metrics and trends
Configure models, manage settings, and control the AI Lab environment.
Model Registry: Configure and manage AI models for embeddings and chat completion
Admin Settings: System-wide configuration and preferences
MySerene Agents uses sequential orchestration where a Compliance agent runs first to establish policy context, followed by a Coach agent that provides empathetic responses. This compliance-first design ensures all interactions are grounded in FCA guidance before generating conversational output. The system is built on Microsoft Agents Framework with real-time event streaming and comprehensive explainability features.